Terms of Service

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Chaiyo Hosting Company Limited Detailโ€™s Terms of Service

"We are one of the most credible web hosting providers in Thailand"

The end user accepts and follows to policy and terms of chaiyohosting.com of service that is administrated by Chaiyo Hosting Company Limited. The end user accepts and follows to rules of chaiyohosting.com which has details as follows:

1.) www.chaiyohosting.com will not service on website in these features :

1.1 The Features of unserviceable website

  • An illegal website which attacks, dishonors or destroys to security of royal religious institution, and which attacks, agitates and dishonors others.
  • A pornographic or obscene website or inclined pornographic website
  • A gambling website
  • A website that services on Bittorent, Tracker, Online Streaming, Pirate Software, Crack, Hack, Warez, Virus, Worm, Torjan or uses these services for attack the other servers such as Mail Bombs, Hack Attacks, Spamming, Port Scanning or Port Probing, Download, MP3 , Software , VDO & Voice Clips and Music Online both legal or illegal service.
  • A website that is commercial mass E-mailing
  • A website that is spamming (numerous E-mail sending to a receiver who is unwilling to receive) or send to a newsgroups user that is sending E-mail by is using unreal address or random sending such as abc@hotmail.com, john@hotmail.com or ant@hotmail.com.
  • A chain message for cause to return of a great number of the messages or repeat of old message sending to others
  • Program or system usability for E-mail sending
  • An E-mail sending that causes to return of a great number of the E-mails or affects to server operating such as a web board is shot or E-mail sending which uses unreal address (if a provider is uncertain to that addressโ€™ status, should test with free E-mail before.)
  • An E-mail sending that deprives the right or threatens others.
  • A website that is related to hacking, virus or any spreading which are illegal, immoral, or used for make a commotion and trouble to others
  • A website that uses any scripts or programs which are disorder a server operating either overabundant ability of processing or memory unit. If the provider is checkable, the provider will temporarily stop the websiteโ€™s usability until there is data editing to the end user, and if they still violate, the provider will cancel that website immediately, and not be responsible to all damages.
  • A website that services on Free Hosting, Free Webboard, Free Image Hosting, Free File Hosting and Free E-Mail or calculates a service charge for an ordinary people.
  • A website that infringes trademark, copyright or intellectual property of others or other group of person every country around the world
  • A website that threatens, cheat, inform false information or publicize a rude content or drugs.
  • A website that discredits the provider
  • A website that is unauthorized to takes a resource of the provider to distribute to public such as E-Mail, database or web space, the provider is specifically allowable to activities which is related to the website, In this case, it depends on the providerโ€™s discretion.เธฃ
  • A website that is contrary to the Computer Related Crime Act. B.E. 2550 or other websites that are considered to be unsuitable by the provider.
  • A website that is unauthorized to takes a resource of the provider to distribute to public such as E-Mail, database or web space, the provider is specifically allowable to activities which is related to the website, In this case, it depends on the providerโ€™s discretion.
  • A website that is contrary to the Computer Related Crime Act. B.E. 2550
  • Other websites that are considered to be unsuitable by the provider

1.2 The provider reserves the right to cancel a contract or a website by not having any notification and not paying back any service charge if the end user has some execution which is contrary to this policy of services.

The provider reserves the right to consider that the end userโ€™s execution whether is contrary to the policy of services.

2.) Information which the end user gives to the provider must be true and correct information, if the end user key in incorrect or random information, the provider will not follow to the end user™s requirement.

3.) The registered domain name is unchangeable, if the end user wants to change a domain name, the end user must pay for new domain name.

4.) The provider will undertake to start a service within 24 hours on working day after the provider gets the slip payment which is identified by fully detail. If the end user had already paid a service charge but the slip payment which is identified by fully detail, for instance, the end user doesnโ€™t identify number of order, domain name or lose a contact with the provider within one month, the provider need to cancel that order.

5.) The provider is pleased to refund of the service charge to the end user within 30 days if the end user dissatisfies at the providerโ€™s server service (excluding cost of domain name).

(The provider is pleased to refund of the service charge if the end user doesnโ€™t have some wrong execution following to these terms of service. We will refund in case of the end user is dissatisfied in our service within 30 days since the service is started)

Terms of refund

  • The end user informs to get the refund within 30 days since the first day of service.

  • The end user must inform a reason of the refund.

  • The service charge that the provider will refund to the end user is the money total following to the provider get. The provider will deduct it following to these expenses :

    - Cost of exchange rate because of currency convertion to Baht if the end user has a payment on other currencies

    (in this case, irrespective of whether the end user has already used the service, the provider need to deduct this fee before the repayment.)

    - The service charge of a transfer is charges by a bank or the provider have a refund with a credit card

    ผ(in this case, irrespective of whether the end user has already used the service, the provider need to deduct this fee before the repayment.)

    - 535 baht of service fee (including VAT) (deduct because of hosting cost). In the case that the end user wants to repayment of hosting cost, the company will deduct that fee following to that amount.

  • After the provider gets a notification from the end user that wants the repayment, the provider will cancel that website immediately.
  • A period of refund will spend about 1-2 weeks, it depends on process of accounting.

6.) The provider will have a warning system for hostingโ€™s expire date including domain name which is registered by the provider. The warning will declare during 30 days and 15 days before the expiring date. If the end user hasnโ€™t yet paid the service charge, the provider have to temporarily stop the services and after 30 days of expire date, the provider have to delete dataโ€™s the end user out of the system and canโ€™t recovery it.

7.) In case of the end user has already paid the service charge but the end user still doesnโ€™t use a right for free domain name or moving domain name from a hosting plan to free domain name. The end user can preserve own right within one month after the payment. If it has been over one month, the end user must pay service charge for domain name in the case that the end user wants to renew a hosting plan on free domain name, the end user must identify free domain name which wants to use within one month.

8.) The provider will be not responsible to damages of website in any case as error of an equipment, the end user is careless to delete own information or any other force majeure of the provider or the end user.<

9.) If the provider gets some complaints, requests or suspenses, the provider reserve the right by cancelling temporarily or stop the end userโ€™s service in order to investigate and search for that cause.

10.) The provider has a right to cancel a service immediately in any condition if the end user use counterfeit or stolen credit card for service.

11.) The provider reserves a right to use or reveal information of the end user, when the provider has a request from a government officer because the provider has cooperation with Royal Thai Police for check websites that are consisted of unsuitable content and contrary to a public order. If anyone sees or knows some clues, pleases to inform some information for continue to legal action with that website.

12.)All contents or web designs which is built by the provider, the provider reserve the right to prohibit the end user to copy, duplicate, or other executions elsewhere by not having written permission.

13.) The provider will contact the end user via E-mail which is the end user order on the webpage. If the end user wants to change the provider or E-mail for contact, the end user can use the E-mail which is used for order to inform. If that E-mail is unusable, the provider may ask for more documents that is a certificate of company and a receipt etc. If the end user doesnโ€™t have these documents, the provider canโ€™t give an inside information to the end user in any case.

14.) Normally, the provider will upload free Open Source, that amount of free open source is double of amount of websites which that package is supportable such as if that hosting plan is supportable 2 websites, the provider will upload 4 free open sources.

15.) If the provider wants to change some data that may affect to a new setup adding. There will be more setup for example, setup for new name of hosting service or new operating. If it is plan extension, it is extendible for one year without a service charge of setup.

16). The provider is not a software/script or website programming provider, so the provider reserves the right to not answer these problems, but the provider may post links which are related to the problem to the end user in order to learn themselves because the provider will only answer hosting or e-mail problems, a main duty of the provider is a hosting or e-mail provider who maintains servers that is used to service to be usable following to all qualifications of services which is appeared on the webpage.

17.) Any files that the end user is using on servers such as Website Files, E-Mail Files or Database Files, if they are infected by virus, that files will be automatically deleted by not having a notification.

18.) The provider reserves the right to stop a service temporarily in the case that the end user uses over quota for space or traffic, there will be E-mail warning within 7 days before temporarily stopping a service. If the end user has already received the E-mail warning, please contact to our sales executive for extend more quota urgently.

19.) In case of the end user wants to cancel or adjust own service with the provider before a contract is finished, the end user has no right to ask for the refund except the end user cancels the service by themselves, the provider will refund the deserved service charge for the end user.

20.) The end user has to store data files which is located on servers in case that there is a request on the data file from the provider, the end user must pay the service charge for processing of the data file copying.

21.) The provider reserves the right to change these terms of service all the time by not having a notification to the end user.